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Wednesday 3 January 2018

How to resolve "No previous employment details found against this UAN" error and the but to unable to enter alphanumeric value (00E) in Enter Extension field

How to resolve "No previous employment details found against this UAN" error and the but to unable to enter alphanumeric value (00E) in "Enter Extension" field


The scenario:

As of today i.e. 03-Jan-2018, if you are trying to submit an online transfer and your previous employers PF was managed by an exempted trust you will face an bug(I think it is a bug) in the system.

The bug:

In the first section named "Step 1: Select details of previous accounts (which are to be transferred)" you'll find a button named "Get MID".
Upon clicking on that button in the popup you'll find an input field with label "Enter Extension".
In that text input field, you won't be able to enter any value other than numeric fields.
As for the exempted trusts, the EPF number usually consists of an "Extension Number" like "**E".
But that field won't allow you to enter that alphanumeric value.

The outcome:

Because of this bug, all the member whose previous employer PF is managed by an exempted trust they are unable to select the Previous Account.